Effective Date: 1st January, 2024
Thank you for choosing Africademia for your learning journey. We want to ensure that you have a positive experience on our platform. This Refund Policy outlines the terms and conditions for refund requests.
1. Subscription Refunds:
- Users are eligible for a full refund on subscription payments within 30 days of the initial subscription date.
2. Course Payment Refunds:
- Users can request a refund for course payments within 30 days of the course purchase date.
3. Refund Process:
- To initiate a refund, users must contact our support team at support@africademia.africa.
- Refund requests must include the user's name, email address, and a brief explanation for the refund.
4. Refund Criteria:
- Refunds are granted if the user demonstrates dissatisfaction with the course content, platform functionality, or experiences technical issues that prevent effective learning.
- Requests outside the 30-day window will not be considered.
5. Refund Method:
- Refunds will be processed using the original payment method within 7 to 14 business days after the approval of the refund request.
6. Non-Refundable Circumstances:
- Refunds will not be issued for users who have violated Africademia's Terms of Service.
- Users who have completed more than 50% of the course content are not eligible for a refund.
7. Course Content Disputes:
- Users are encouraged to contact instructors directly for content-related issues before requesting a refund.
- Africademia may mediate disputes between users and instructors to reach a satisfactory resolution.
8. Subscription Cancellation:
- Users can cancel their subscriptions at any time. The cancellation will be effective at the end of the current billing cycle.
9. Policy Changes:
- Africademia reserves the right to modify this refund policy at any time. Users will be notified of any changes.
10. Contact Us:
If you have any questions or concerns about our refund policy, please contact our support team at support@africademia.africa.
By using Africademia, you agree to abide by this Refund Policy. We appreciate your understanding and commitment to creating a positive learning environment.
Africademia Team